TERMS & CONDITIONS

Vinessence LLP (hereinafter referred to as “Company”) and its associates provide their services/products to you subject to the following terms and conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. If you have any questions or concerns regarding your purchase, please call us at +91-9483110639 during regular business hours. We are also available via email at vinsales@vinessence.in

RIGHT TO ACCESS WEBSITE

The Company grants you a limited right to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This right does not include any
resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its content; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or right granted by the Company. You may not use any Company logo or other proprietary graphic or trademark as part of the link without express written permission.

INTELLECTUAL PROPERTY

All the contents on this website (illustrations, texts, names, brand names, images and videos) is the intellectual property of the Company including copyright and trademark as detailed below:

Copyright
All content included on this website such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and protected by copyright laws. The compilation of all content on this website is the exclusive property of the Company, with copyright authorship for this collection by the Company, and protected by international copyright laws.

Trademarks
The Company’s trademarks and trade dress may not be used in connection with any product or service that does not belong to the Company, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Company. All other trademarks not owned by the Company or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company or its subsidiaries. Any partial or total reproduction of the content, by any means and on any platform, is subject to prior and express written authorization by the Company. All information, content and files are protected by the law of the land. All fraudulent use of this content that violates the rights held by the company constitutes an offence and will be dealt with severely. The Company will not, under any circumstances, be held responsible if a user violates rights held by a third party through his /her activities on the website.

PRODUCT DESCRIPTIONS

The Company attempts to be as accurate as possibl in its product descriptions. However, the Company does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a product offered by the Vinessence store in itself is not as described, your sole remedy is to return it in an unused condition.

RISK OF LOSS

All items purchased from the Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier or service provider.

PRICES

The prices indicated on this website are shown in INR for customers and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

SHIPPING

We make our best efforts to ship each item in your order within 5-7 working days of the order. However, in some cases, we may take longer, up to 7 working days, depending on the pin-code serviceability area and the mode of payment chosen by the customer. Due to the volume of economy deliveries, please allow a full 7 working days before contacting our customer service centre. All delivery times are approximate and can be delayed due to circumstances outside of our control. Orders placed after 4 pm, will be processed the following day, adding 1 working day to the delivery service. For orders placed on a non-working day (Saturday or Sunday) please add 1 working day to your delivery date. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you need to place multiple orders. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, item availability.  If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again.

CANCELLATION

Customer can cancel items or orders that haven’t entered the shipping process by contacting our customer support. After submitting the cancellation, we’ll send you a confirmation message to the registered e-mail address. Once the order is cancelled we will process the refund to the original payment method used at the time of placing the order. In the case of a cash on delivery (COD) order, no refund shall be applicable. Refund timelines will depend on the payment method used for placing the order. If the order has already been shipped, then customer has to follow the return policy.

 RETURN & REFUND

We offer return/replacement of damaged or unusable products ordered within 7 days of delivery of the order provided that all items to be returned must be unused and in their original condition with all original tags and packaging. All goods will be inspected before an exchange or refund is applied. The customer has to call our Customer Care; +91-9483110639 or drop an email at vinsales@vinessence.in mentioning the order reference number. We shall use our best efforts on a reasonable basis to ensure that a replacement delivery is made at the earliest. If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account according to the bank/credit card refund timelines.

YOUR MEMBERSHIP ACCOUNT

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. The Company and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

 REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, an invasion of privacy, infringement of intellectual property rights, or otherwise injurious or objectionable to third parties, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant the Company and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any
media. You grant the Company, and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify the Company or its associates for all claims resulting from the content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability
for any content posted by you or any third party.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This website is provided by the company on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk. To the full extent permissible by applicable law, the company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The company does not warrant that this website, its servers, or email sent from the company are free of viruses or other harmful components. The company will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Notwithstanding anything to the contrary in our policy or law, the Company’s aggregate liability  in any case whatsoever shall be restricted to the value of the products paid for by the customer.

PRIVACY AND PROTECTION OF PERSONAL DATA

You may give us details while subscribing, ordering and/or while paying for your order. These details are essential for the processing and delivery of your orders, and for billing. Failure to provide the information required for processing your order, and/or for billing will result in the cancellation of your order. By registering on this website, you agree to provide us with authentic information and communicating false information will not be condoned. You have the permanent right to access and rectify all the information that concerns you, you can at any time contact us and find out what personal information we hold concerning you and you may also at any time, modify this information or have this information deleted. Please note that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to this website and suggest products that might interest you according to the items that you selected when you previously visited the website. Cookies do not contain any confidential information about you.

APPLICABLE LAW

By visiting our website, you agree that the laws of India without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and the Company or its associates.

DISPUTES

This Agreement is governed by the laws of India and is subject to the sole and exclusive jurisdiction of the district court at Kodagu, Karnataka. You agree and consent that you waive your rights to any other jurisdiction.

TERMS, MODIFICATION, AND SEVERABILITY

We reserve the right to make changes to this website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.