RETURN & REFUND

We offer return/replacement of damaged or unusable products if returned within 5 days from the date of delivery and the items are unused and in their original condition with all original tags and packaging. All goods will be inspected before an exchange or refund is applied after we receive it back from you. Once return is received and approved, the replaced product will be delivered to the customer within 10 business days. The customer has to call our Customer Care; +91-9483110639 or drop an email at vinsales@vinessence.in mentioning the order reference number. We shall use our best efforts on a reasonable basis to ensure that a replacement delivery is made at the earliest. If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 15 working days .